Dear Staff of DPV,
We chartered a DPV 55 passenger bus from Danvers, MA to New York, NYC yesterday afternoon. Your bus transported 48 New York City public school students and six chaperons back home from a convention.
I wanted to write to thank you for a wonderful experience. Your Reservations Department was prompt in responding to our inquiries during the booking process. Your Dispatch Department not only followed through with communicating our instructions to our driver, but this department was also patient and understanding as I called to confirm and re-confirm the arrival of our bus.
I want to especially make note of the professionalism that was demonstrated by your driver Tony. Tony arrived early and immediately called to confirm the location of the pick-up point. Tony was kind and accommodating – he was professional not only towards me but also the 48 teenagers that he transported. The trip was comfortable, timely and safe.
Given that the gratuity was included in our price I am unsure as to how Tony will be compensated for such wonderful service. I hope that DPV considers this testimony in his gratuity payment.
Again, thank you for a delightful ride home.
The Adams Street Foundation
283 Adams Street
Brooklyn, NY 11201